FAQ & Contact Us

Why is your shatter so cheap, do you add additives?

Firstly – we would NEVER add anything – ever. We process our cannabis ourselves, there are no middle-men involved so we do not need to over-inflate the prices the way other sites do.

What payment methods do you accept?

Unfortunately we are only able to accept interac e-transfer.

How do I send an e-transfer?

Visit your online banking, if you require help watch this video

I can’t upload my ID on my phone

Please try a different browser, you may also need to change to landscape view to upload it if on a mobile device.

When is order cutoff?

Order cut-off is 8am PST – orders are sent weekdays. Any order received after cut off will be sent next business day

When will I get my tracking?

Tracking is sent business days after 4pm.

My order was short

You must take photo proof of the item on the scale showing weight in grams, ensuring it’s not on the DWT setting. We need a clear photo of the packaging it came in showing any sizes indicated on the packaging as well. You must contact us immediately in regards to any shortages and we will do our best to help you out.

I don’t like it – Can I return it?

We cannot accept product back once it has been purchased, make sure you pick strains compatible with your requirements. The higher the price the greater the quality will be

How long until I receive my order?

Shipping takes 4-5 business days typically. We send tracking within 48 business hours of payment receipt on weekdays – after 5pm. Emails asking for tracking prior to that will not be answered as the answer is here.

Do you ship to Nunavut?

We do ship to Nunavut, however, the recipient is fully liable for whether or not the parcel arrives. If a parcel does not get delivered it is at the loss of the customer and we will not send another parcel without new order and payment.

Do you send signature required?

No, please request it in the order notes if you’d like it sent signature required.

What is the policy on lost parcels?

We create tickets with Canada Post to investigate the status of the parcel. We will not reimburse or re-send parcels showing as successful delivery – if there is a risk of this occurring you must send signature required. ****Refunds will never be issued – only replacements****

Wed love to hear from you

Send us an email at sales@herbazon.shop